At Pulse Roads, we strive to provide high-quality health and wellness products. However, if you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery.
- Products must be unused, unopened, and in their original packaging with all seals intact.
- A valid proof of purchase (order confirmation or invoice) is required.
- Certain items, such as perishable goods, personal care products, and medicines, are non-returnable due to safety and hygiene reasons unless they are damaged or defective upon arrival.
Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used medicines, supplements, or skincare products.
- Products without their original packaging or missing accessories.
- Items purchased under promotional offers or final sales.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/videos as proof. We will arrange for a replacement or refund at no extra cost.
Return Process
- Initiate a Return – Email our customer support at [support@pulseroads.com] or call us at [Customer Service Number] with your order details.
- Approval & Pickup – Once your request is approved, we will guide you on how to return the product. In some cases, we may arrange a pickup.
- Inspection & Refund – After receiving the returned item, we will inspect it. If approved, your refund will be processed within 7-10 business days via the original payment method.
Refund Policy
- Approved refunds will be credited to your original payment method.
- Shipping and handling fees are non-refundable, except for cases where the return is due to an error on our part.
- Refund processing time may vary depending on your bank or payment provider.
Exchange Policy
We currently do not offer direct exchanges. If you wish to replace an item, you may return the original product (if eligible) and place a new order.
For any queries regarding returns or refunds, feel free to reach out to us at
Kiddos Cart LLC
Email : Help@pulseroads.com
Phone : +1(332) 699 7102
Address : 30 N Gould St Ste R,
Wyoming 82801 .
Pulse Roads – Your Wellness, Our Priority!